Introduction
This Acceptable Use Policy ("Policy") governs your use of the MySign electronic signature platform ("Service"). By using the Service, you agree to comply with this Policy.
This Policy is part of our Platform EULA and should be read in conjunction with that document and our Privacy Policy.
MySign.co.uk Group Limited ("MySign", "we", "us", or "our") reserves the right to take appropriate action, including suspension or termination of access, if you violate this Policy.
Purpose
The purpose of this Policy is to:
- Protect the security, integrity, and availability of the Service
- Ensure the Service is used lawfully and ethically
- Protect the rights and safety of all users
- Comply with applicable laws and regulations
- Maintain the trust and reputation of the MySign platform
Prohibited activities
When using the MySign platform, you must not:
1. Illegal Activities
- Use the Service for any illegal purpose or in violation of any local, national, or international law
- Facilitate, enable, or encourage any illegal activity
- Send documents related to illegal transactions or activities
- Violate any applicable data protection or privacy laws
- Engage in money laundering or terrorist financing
- Violate intellectual property rights of others
2. Fraudulent or Deceptive Practices
- Forge electronic signatures or attempt to sign documents on behalf of others without proper authority
- Impersonate another person, organisation, or entity
- Provide false or misleading information during identity verification
- Create or use false identities to access the Service
- Attempt to bypass identity verification or authentication processes
- Send fraudulent, misleading, or deceptive documents for signature
- Manipulate or falsify audit trails or signature records
3. Abuse of the Service
- Send spam, unsolicited communications, or bulk signature requests
- Use the Service to harass, threaten, or abuse others
- Upload or transmit viruses, malware, or other harmful code
- Attempt to gain unauthorised access to the Service, user accounts, or related systems
- Interfere with or disrupt the Service, servers, or networks
- Overload or attempt to overload the Service infrastructure
- Use automated systems (bots, scrapers) to access the Service without written permission
- Attempt to probe, scan, or test vulnerabilities in the Service
4. Misuse of Content
- Upload content that is illegal, offensive, defamatory, or obscene
- Share documents containing child exploitation material
- Distribute content that incites violence, hatred, or discrimination
- Upload content that infringes intellectual property rights of others
- Share confidential information without proper authorization
- Use the Service to distribute malware or phishing content
5. Privacy Violations
- Collect, harvest, or store personal data of other users without consent
- Share personal data of others without proper authorization
- Violate the privacy rights of signatories or recipients
- Use the Service to conduct unauthorised surveillance
- Access accounts or documents that you are not authorised to view
6. Commercial Misuse
- Resell or redistribute access to the Service without authorization
- Use the Service to compete with MySign or develop competing products
- Reverse engineer, decompile, or disassemble the Service
- Remove or obscure copyright, trademark, or other proprietary notices
- Use MySign branding or trademarks without permission
7. Security Violations
- Share your account credentials with others
- Allow unauthorised access to your account
- Fail to maintain the security of your account
- Attempt to circumvent security measures or access controls
- Engage in any activity that compromises the security of the Service
Compliance requirements
Legal and Regulatory Compliance
You must:
- Comply with all applicable laws and regulations in your jurisdiction
- Ensure documents sent for signature comply with legal requirements
- Obtain proper consent before sending documents to signatories
- Respect data protection and privacy laws (including UK GDPR)
- Comply with anti-money laundering and counter-terrorism financing regulations
- Maintain proper records and documentation as required by law
Identity Verification
When using identity verification features, you must:
- Provide accurate and truthful information
- Only verify your own identity (not impersonate others)
- Respond honestly to knowledge-based authentication questions
- Cooperate with additional verification requests when necessary
Document Content
Documents uploaded to or sent through the Service must:
- Be legally permissible in your jurisdiction
- Not contain illegal, offensive, or harmful content
- Not infringe intellectual property rights
- Not violate contractual obligations or confidentiality agreements
- Be appropriate for electronic signature under applicable law
Enforcement
Monitoring and Investigation
We reserve the right to:
- Monitor use of the Service to ensure compliance with this Policy
- Investigate suspected violations of this Policy
- Access and review your account and documents when we have reason to believe a violation has occurred
- Cooperate with law enforcement investigations
- Preserve evidence of violations
Consequences of Violations
If you violate this Policy, we may take action including:
- Issuing a warning and requesting corrective action
- Temporarily suspending your account
- Permanently terminating your account
- Removing or deleting content that violates this Policy
- Reporting violations to law enforcement or regulatory authorities
- Taking legal action to recover damages or seek injunctive relief
- Refusing to provide service to you in the future
No Refunds for Violations
If your account is suspended or terminated for violating this Policy, you will not be entitled to a refund of any fees paid.
Reporting violations
If you become aware of any violation of this Policy, please report it to us immediately:
Email: [email protected]
When reporting violations, please provide:
- A detailed description of the violation
- Evidence supporting your report (screenshots, document IDs, etc.)
- Your contact information for follow-up
- Any other relevant information
All reports will be investigated promptly and confidentially. We may not be able to provide details about the outcome of our investigation due to privacy considerations.
User responsibilities
As a user of the Service, you are responsible for:
Account Security
- Maintaining the confidentiality of your account credentials
- Using strong, unique passwords
- Enabling two-factor authentication when available
- Logging out from shared or public devices
- Notifying us immediately of any unauthorised access
Content You Upload
- Ensuring you have the right to upload and share documents
- Verifying the accuracy of information in documents
- Obtaining necessary permissions before sending documents to others
- Complying with confidentiality obligations
- Protecting sensitive or personal information
Use of the Service
- Reading and understanding our Terms of Service and policies
- Using the Service in a responsible and ethical manner
- Respecting the rights and privacy of other users
- Keeping your contact information current
- Responding to communications from MySign
Specific use cases
Business and Commercial Use
If you use the Service for business purposes, you must:
- Ensure you have authority to enter into agreements on behalf of your organisation
- Comply with your organisation's policies and procedures
- Obtain necessary approvals before sending documents for signature
- Maintain appropriate records for audit and compliance purposes
Regulated Industries
If you work in a regulated industry (financial services, healthcare, legal, etc.), you must:
- Ensure use of electronic signatures complies with industry regulations
- Maintain required audit trails and documentation
- Implement appropriate security and privacy controls
- Obtain necessary regulatory approvals before using the Service
International use
The Service is operated from the United Kingdom. If you access the Service from other countries, you are responsible for:
- Complying with local laws regarding electronic signatures
- Ensuring your use of the Service is lawful in your jurisdiction
- Complying with data export and import regulations
- Obtaining any necessary licenses or permits
Changes to this policy
We may update this Acceptable Use Policy from time to time. Changes will be effective when posted on our website. Your continued use of the Service after changes are posted constitutes acceptance of the updated Policy.
We will notify you of material changes by:
- Posting a notice on the platform
- Sending an email to your registered email address
- Displaying a prominent notification during login
Interpretation
This Policy should be read in conjunction with our Terms of Service and Privacy Policy. In case of any conflict, the Terms of Service will prevail.
Headings are for convenience only and do not affect interpretation of this Policy.
Contact us
If you have questions about this Acceptable Use Policy or need clarification about whether a specific use is permitted, please contact us:
MySign.co.uk Group Limited
Email: [email protected]
Important Reminder
Violations of this Acceptable Use Policy may result in immediate suspension or termination of your account without warning. Use the MySign platform responsibly and ethically to maintain access to the Service and protect all users.