Legal
Terms governing your use of MySign to sign documents electronically
Last updated — January 2025
These Signatory Terms and Conditions govern your use of the MySign electronic signature service to sign documents. By proceeding to sign a document through MySign, you agree to be bound by these Terms.
MySign is operated by MySign.co.uk Group Limited (a company registered in England and Wales). We provide an electronic signature platform that enables you to sign documents electronically in compliance with UK and EU electronic signature regulations.
If you do not agree to these Terms, you must not proceed with signing any document through MySign.
In these Terms:
MySign enables you to sign documents electronically. We are not a QTSP but we utilise services from QTSPs to provide certain aspects of the Service where required for compliance with eIDAS and UK regulations.
There is no charge to you for using MySign to sign documents. The party requesting your signature bears the cost of the Service.
The person or organisation that sent you the document for signature is responsible for the content of that document. We do not review, verify, or take responsibility for the content of documents you are asked to sign.
By applying your electronic signature through MySign, you expressly consent to be legally bound by the document you are signing. Your electronic signature has the same legal effect as your handwritten signature.
Electronic signatures created through MySign are intended to comply with eIDAS and the Electronic Communications Act 2000 (as amended). The legal admissibility and enforceability of electronic signatures may vary depending on the nature of the document and applicable law.
You are responsible for:
MySign creates and maintains a comprehensive audit trail for each signature, including timestamps, IP addresses, device information, and verification data. This audit trail forms part of the evidentiary record of your signature.
To ensure the integrity and security of the electronic signature process and to comply with legal and regulatory requirements, we must verify that you are who you claim to be before allowing you to sign a document.
At the point of signing, we may perform some or all of the following checks:
By proceeding to sign a document through MySign, you expressly consent to these Verification Checks being performed. These checks are necessary for the proper and secure functioning of the Service.
You must provide accurate, complete, and truthful information for identity verification. Providing false or misleading information may constitute a criminal offence and will result in your signature being rejected.
When we perform a soft credit check:
If you fail the Verification Checks, we will be unable to process your signature. This may occur for various reasons, including:
We use reputable third-party service providers to perform Verification Checks. These providers are bound by strict data protection and confidentiality obligations.
We collect and process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details are set out in our Privacy Policy.
When you sign a document through MySign, we collect:
We process your personal data for the following purposes:
We process your personal data on the basis of:
We retain your signature data and audit trail information for a minimum of six years following the date of signature, or longer if required by law or to comply with legal proceedings. After this period, data will be securely deleted unless there is a legal obligation to retain it.
Under data protection law, you have the right to:
We may share your data with:
Some of our service providers may be located outside the United Kingdom. Where we transfer your data internationally, we ensure appropriate safeguards are in place as required by data protection law.
You must carefully read and understand any document before signing it. We strongly recommend that you:
You represent and warrant that you have the legal capacity and authority to sign any document to which you apply your electronic signature. If you are signing on behalf of an organisation, you confirm that you have proper authority to bind that organisation.
You must provide accurate and truthful information at all times. Providing false information may invalidate your signature and may constitute a criminal offence.
If you receive a link to sign a document:
You must not:
The Service is provided on an 'as is' and 'as available' basis. We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.
We do not provide legal advice. We do not review or assess the legal validity, enforceability, or appropriateness of any document you are asked to sign. You should seek independent legal advice if you have any concerns.
The Service relies on third-party services including QTSPs, verification providers, and credit reference agencies. We are not responsible for any failures, errors, or delays caused by these third parties.
You must have appropriate hardware, software, and internet connectivity to use the Service. We are not responsible if you are unable to access the Service due to technical limitations on your end.
We may suspend or withdraw the Service at any time for maintenance, updates, security reasons, or any other reason. We will endeavour to provide advance notice where reasonably practicable.
We are not responsible for the content, accuracy, legality, or enforceability of documents you sign through MySign. Your contractual relationship is with the party who sent you the document, not with us.
To the maximum extent permitted by law, we shall not be liable for any indirect, consequential, incidental, special, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of the Service.
Our total aggregate liability to you for any claims arising from your use of MySign shall not exceed one hundred pounds (£100).
Nothing in these Terms excludes or limits our liability for:
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:
We may modify these Terms at any time. The current version will always be available at the start of the signing process and on our website.
When you sign a document, you agree to the version of these Terms that is in effect at that time. Material changes will be notified through the signing interface.
If you do not agree to any changes, you should not proceed with signing any document.
If you have a dispute about the content, validity, or enforceability of a document you have signed, that dispute is between you and the party who sent you the document. We are not a party to that dispute.
If you have a complaint about the MySign service itself, please contact us first and we will work to resolve the issue informally.
If informal resolution is unsuccessful, we may agree to attempt mediation before commencing legal proceedings.
These Terms are governed by the law of England and Wales.
The courts of England and Wales have exclusive jurisdiction to resolve any disputes arising from these Terms or your use of the Service.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of MySign to sign documents.
If any provision of these Terms is held to be invalid or unenforceable, that provision shall be struck out and the remaining provisions shall remain in full force and effect.
No failure or delay by us in exercising any right shall constitute a waiver of that right.
No third party has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
We shall not be liable for any failure or delay in providing the Service where such failure or delay results from circumstances beyond our reasonable control.
If you have questions about these Terms or need assistance, please contact us at:
MySign.co.uk Group Limited
Trading as: MySign
Email: [email protected]