Legal
How MySign uses cookies and similar tracking technologies
Last updated — January 2025
This Cookie Policy explains how MySign.co.uk Group Limited ("MySign", "we", "us", or "our") uses cookies and similar tracking technologies when you visit our website and use our electronic signature platform.
This policy should be read in conjunction with our Privacy Policy, which provides information about how we collect, use, and protect your personal data.
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners.
Cookies can be "persistent" (remaining on your device until deleted or they expire) or "session" cookies (deleted when you close your browser).
MySign uses cookies and similar technologies for several purposes:
These cookies are essential for the platform to function properly. They enable core functionality such as:
Legal basis: These cookies are necessary for the performance of our contract with you.
Can you refuse them? No - without these cookies, the platform cannot function properly.
| Cookie Name | Purpose | Duration |
|---|---|---|
| mysign_session | Maintains your login session | Session |
| XSRF-TOKEN | Security protection against cross-site request forgery | Session |
| remember_token | Remembers your login between sessions (if selected) | 30 days |
These cookies help us verify your identity and protect against fraudulent activity:
Legal basis: Legitimate interests (protecting our service and users from fraud and security threats) and consent.
Can you refuse them? Yes, but this may impact your ability to use certain features of the platform.
| Cookie Name | Purpose | Duration |
|---|---|---|
| device_fingerprint | Identifies device characteristics for security | 1 year |
| fraud_score | Stores fraud detection analysis | Session |
These cookies help us understand how users interact with the platform so we can improve it:
Legal basis: Consent.
Can you refuse them? Yes - you can manage your preferences below.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes users | 2 years |
| _ga_* | Google Analytics - persists session state | 2 years |
These cookies remember your preferences and choices to provide a personalised experience:
Legal basis: Consent.
Can you refuse them? Yes, but you may need to re-enter preferences each time you visit.
We may use services from third-party providers that set their own cookies on your device. These include:
Google Analytics: We use Google Analytics to understand how users interact with our platform. Google Analytics uses cookies to collect information about your use of the platform in an anonymous form.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
For more information about how Google uses data, visit How Google uses information from sites or apps that use our services.
We use cloud hosting providers that may set cookies for security, load balancing, and performance purposes.
Most web browsers allow you to control cookies through their settings. You can:
Please note: If you block all cookies, you will not be able to use the MySign platform as essential cookies are required for the service to function.
For information on managing cookies in specific browsers, please visit:
For mobile devices, you can manage cookies and tracking through your device settings:
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Currently, there is no industry consensus on how to respond to DNT signals. At this time, our platform does not respond to DNT browser settings.
We may update this Cookie Policy from time to time to reflect changes in:
When we make material changes, we will notify you by:
Please review this policy periodically to stay informed about our use of cookies.
For more information about cookies and how to manage them, you can visit:
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
MySign.co.uk Group Limited
Email: [email protected]