Platform End User License Agreement.

1. Acceptance of Terms

By accessing and using the MySign platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use the Service.

These Terms of Service constitute a legally binding agreement between you and MySign.co.uk Group Limited ("MySign", "we", "us", or "our").

2. Service Description

MySign provides an electronic signature platform that enables users to:

• Send documents for electronic signature
• Sign documents electronically
• Manage and track document workflows
• Store signed documents securely
• Create and manage document templates

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

3. User Accounts

Registration

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities that occur under your account

Account Eligibility

You must be at least 18 years old to create an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement.

Account Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms of Service or engage in conduct that we determine to be inappropriate or harmful to the Service or other users.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates any applicable national or international law or regulation
• Send documents for signature that are fraudulent, misleading, or deceptive
• Impersonate another person or entity
• Forge electronic signatures or attempt to bypass identity verification processes
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorised access to the Service or related systems
• Interfere with or disrupt the Service or servers
• Use automated systems to access the Service without our prior written consent
• Harvest or collect user information without consent

For more details, please refer to our Acceptable Use Policy.

5. Intellectual Property Rights

MySign Property

The Service and its original content, features, and functionality are and will remain the exclusive property of MySign.co.uk Group Limited. The Service is protected by copyright, trademark, and other laws.

Our trademarks, logos, and service marks may not be used without our prior written consent.

Your Content

You retain all rights to the documents and content you upload to the Service ("Your Content"). By uploading Your Content, you grant us a limited licence to:

• Store and process Your Content to provide the Service
• Transmit Your Content to designated recipients
• Generate signatures and audit trails
• Maintain backups for disaster recovery

This licence ends when you delete Your Content from the Service, except where retention is required by law or for legitimate business purposes.

6. Electronic Signatures

By using the Service, you acknowledge and agree that:

• Electronic signatures created through MySign are legally binding
• Electronic signatures have the same legal effect as handwritten signatures
• You consent to conducting business electronically
• You consent to receiving notices and disclosures electronically
• Identity verification measures may be required before signing certain documents

7. Data Protection and Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

By using the Service, you consent to the processing of your personal data as described in our Privacy Policy.

8. Payment Terms

Fees

Certain features of the Service may require payment. You agree to pay all applicable fees as described at the time of purchase.

Billing

For subscription services:

• Fees are billed in advance on a recurring basis (monthly or annually)
• Automatic renewal occurs unless cancelled before the renewal date
• No refunds are provided for partial months or unused services
• Price changes will be notified at least 30 days in advance

Taxes

All fees are exclusive of VAT and other applicable taxes, which will be added where required by law.

9. Warranties and Disclaimers

Service Warranty

We warrant that the Service will perform substantially in accordance with our published documentation. However, we do not guarantee that:

• The Service will be uninterrupted or error-free
• Defects will be corrected immediately
• The Service will meet your specific requirements
• Results obtained from the Service will be accurate or reliable

Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MYSIGN SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Business interruption or loss of goodwill
• Costs of procurement of substitute services

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the limitation or exclusion of liability, so these limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless MySign, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms of Service
• Your violation of any third-party rights
• Your Content or documents uploaded to the Service

12. Service Level and Uptime

We aim to maintain high availability of the Service. However:

• We do not guarantee 100% uptime
• Scheduled maintenance may require temporary service interruptions
• Emergency maintenance may be performed without advance notice
• Force majeure events may impact service availability

13. Termination

Termination by You

You may terminate your account at any time by contacting customer support or using the account deletion feature.

Termination by Us

We may terminate or suspend your account immediately, without prior notice, if you:

• Breach these Terms of Service
• Engage in fraudulent or illegal activity
• Violate our Acceptable Use Policy
• Fail to pay applicable fees

Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases
• We will retain Your Content as required by law or for legitimate business purposes
• You remain liable for any outstanding fees
• Provisions that by their nature should survive termination will continue to apply

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Dispute Resolution

Before initiating formal legal proceedings, you agree to first contact us to attempt to resolve the dispute informally. Most disputes can be resolved through good faith negotiation.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending an email notification to your registered email address
• Displaying a prominent notice in the Service

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

17. Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and MySign regarding the Service and supersede all prior agreements and understandings.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

20. Contact Information

If you have any questions about these Terms of Service, please contact us:

MySign.co.uk Group Limited
Email: [email protected]

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By using the MySign platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.